Right after the purchase is complete, you will be redirected on a confirmation page where you will be presented the download links and (if needed) the serial numbers for all purchased products.

The same informations will also be sent right away to the email address you specified during checkout.

If you don’t see the email in your inbox after a few minutes, please try to look inside your spam, promotions, updates or social folders or make a direct search for CMP – Purchase Receipt.

In particular, if you have a Gmail address and you use the Gmail app on your device or Gmail on the web, the Purchase Receipt will likely be inside the PROMOTIONS folder.

If you still can’t find it, please send a message to our Email Support specifying the email address you used during the purchase and we’ll sort it out!

First of all you need to download the zip file from the Confirmation Page or the Purchase Receipt.

Once unzipped, inside you will find two folders containing automatic installers for both MacOs and Windows.

If needed, we have also created in-depth video tutorials for your reference that will guide you through the installation process.

The procedure should be pretty straightforward, with the only recommendation that the installers need to be run with administrator privileges so they can create the requested folders on your system.

All our official installers have been checked with the latest antivirus software and our Mac DMG has also been signed and submitted to Apple for notarization, so you can be sure they are free of any malicious code.

If you still have problems, please send us a message and we’ll do our best to help you!

Being an Extension and not (yet) a Plugin, Magic Touch should be found in Photoshop’s menu, inside

window > Extensions > Magic Touch

If you do not see the Extensions item in the window menu, it is likely that you are on a Mac computer with an Apple Silicon chip such as M1 or M2. In this case please refer to the question “How can I run Magic Touch on a Mac with an M1 or M2 chip?“.

If you see the Extensions item in the window menu, but it’s grayed out, open Photoshop Preferences, find the Plugins tab and make sure you have checked the option “Load Extension Panels” (and while you’re there, please also check “Allow Extensions to Connect to the Internet” for good measure). Please mind that if it was unchecked you will need to restart Photoshop for the changes to take effect.

If you checked all of the above but you still don’t see Magic Touch where it should be, please confirm you are using one of the supported versions of Photoshop: Magic Touch is compatible with Photoshop CC 2018, 2019, 2020, 2021 and 2022.

In all the other cases, please send us a message and we’ll do our best to help you!

The connection error is usually a temporary one, and it happens when for some reason the Panel cannot connect to our servers for the activation and, as it needs to pass through Photoshop it can fail even if the computer is “formally” online.

If it persists and you still cannot connect after a few hours, it could be due to a number of things that include:

• Accessing through a public or crowded network.
• A non-original version of Photoshop is blocking outgoing connections to avoid detection from Adobe.
• You are behind a Proxy, a Firewall or there are rules on the router that prevents the panel to connect to the API.

First of all, open Photoshop Preferences, find the Plugins tab and make sure you have checked the option “Allow Extensions to Connect to the Internet”  (please mind that if it was unchecked you will need to restart Photoshop for the changes to take effect).

If that’s already checked you can try to change the network you are using to connect, if there is another one available. Sometimes simply using your mobile phone hotspot can make a difference.

If you still have the problem after some time please send us an email and we’ll do our best to help you!

If you are presented with “This Serial Number is not valid for this product” this is usually due to a copy & paste error.

Sometimes when copying and pasting the Serial Number from the Confirmation Page or the Purchase Receipt into the Panel, some unwanted format characters can be copied along with the text and can interfere with the validation process.

Pasting the serial number into a plain text editor and then, from there, copying it again and pasting it into the panel usually solves the problem, and so does  inserting the Serial Number (including dashes “-“) manually.

If you still have the problem after trying this solution please send us an email.

While we are working hard and fast to release the UXP version (all existing customers will get the UXP update for free once released), you can run the Magic Touch Panel on your M1 or M2 machine starting Photoshop in Rosetta Mode.

Please follow these steps:

1. Go to Applications and look for the Photoshop 20XX folder (the number depends on the version you have installed)

2. Open the folder and find the Photoshop Application Icon inside it.

3. Right click (or Ctrl + left click) on the icon and select “Get Info” in the menu.

4. Inside the info window look for the checkbox “Open with Rosetta” and check it.

(if you don’t see the “Open with Rosetta” option please check you have opened the info box for the APPLICATION and not the one of the folder, or it won’t be there)

5. Restart Photoshop.

Once Photoshop restarts you should be able to find Magic Touch inside the menu window > Extensions > Magic Touch

Unfortunately when we started developing Magic Touch the UXP framework on Photoshop, although very powerful, was still in its early stages and it did not directly support some of our most advanced features.

That is why our dev team decided to release the full featured CEP version first while waiting for either Adobe to release a stable update with a new iteration of photoshop (which luckily happened, more or less, with PS 23.0), and at the same time looking for some workarounds that could speed up the process.

So at the moment we are, indeed, actively working on a UXP version of Magic Touch that will be able to run with the native version of Photoshop on the Apple Silicon chips.

We are making the transition in gradual steps, prioritising those sections that we know from your feedback are the most used (such as Skins and Looks) and then going on to introduce everything else with the various updates.

We do not have a precise ETA for the official release yet, but its first iteration is currently in the testing phase preceding the closed Beta for which we are already selecting a suitable sample of users.